One thing I find troublesome in the Christian commentary on technology is a lack of systematic, empirical study of how people are actually using technology in practice. I think this stems from the fact that most of this commentary is based on the ideas of only a few thinkers, and most of those thinkers come from philosophical traditions that favor theoretical rumination over empirical research. When they do employ contemporary examples to back up theoretical claims, they typically rely on alarmist articles in the popular press, or hold up extreme and unusual cases as if they were representative of the norm. As that witty but difficult to attribute aphorism goes “the plural of ‘anecdote’ is not ‘data’.”
In her book, When Religion Meets New Media, communications professor Heidi Campbell begins to rectify this problem by examining in detail how “people of the book” (Jews, Muslims, and Christians) are actually engaging with new media technology (mobile phones, computers, and especially the Internet). But this is actually only half of the book’s value: as she presents her findings, she also articulates a new analytical method for future studies in this field to follow.
Her method, which she calls “the religious-social shaping of technology approach,” builds upon ideas from the social shaping of technology (SST), and in particular the social construction of technological systems (SCOT) approach developed by Pinch, Bijker, and Hughes. Much of older media studies, including those works of Marshall McLuhan that are often cited by Christians, assumes what is known as a “technological determinist” approach, where technology is seen as an autonomous force that “impacts” the adopting culture in deterministic ways. The SCOT approach, in contrast, argues that new technologies are just as much shaped by the adopting culture as the other way around. Over the last three decades, SCOT researchers have documented a rather large set of historical cases that demonstrate this mutual shaping of technology and culture, and Campbell’s work adds yet more examples to the set.
Campbell particularizes the SCOT method for the purpose of studying a religious group’s engagement (or disengagement) with new media. She suggests “four distinctive areas that should be explored and questioned in order to fully understand a religious community’s relationship towards new forms of media” (17). First, the history and traditions of a community need to be mined to discover previous interactions with newly-introduced media, which tend to influence contemporary negotiations. Second, the social values of the community must be revealed, as well as examined in practice, to determine why the group reacts to the new medium or device the way they do. Third, the community’s method of social negotiation must be examined in order to understand how they will work out whether the new medium is allowable or not, or under what particular circumstances and in what contexts one may use it. Fourth, special attention must be paid to the way members of the community talk about the new medium (their “communal discourse”), as this tends to influence the way members think about the medium, and thus decide if it is appropriate or not.
Campbell also identifies three factors that shape the religious response to media in general: how religious groups define their social boundaries; how they relate to their sacred texts; and how they understand religious authority. Because these factors obviously differ from group to group, the corollary is that there is no one, monolithic religious reaction to a give new medium. Boundaries and authority have some obvious influences, but her focus on relationship to sacred texts is intriguing. She notes that this relationship forms the basis of an implicit philosophy of communication, and thus establishes rules by which new media are evaluated (20).
Campbell then illustrates the application of her method by describing and analyzing the responses of various religious groups to mobile phones, computers, and the Internet. Two of these examples stood out to me. The first was the way the Anglican church has actively engaged the virtual reality world Second Life. After a group of Anglicans and Episcopalians met informally in the game, they decided to build a virtual cathedral and host online worship services, which they have been doing consistently since 2007. Instead of eschewing this online group, the offline church responded by setting up a new ”online diocese,” known as the “i-church,” and fast-tracking the leader of this new online congregation into the diaconate. There are of course issues to be resolved surrounding the efficacy of bodily sacrements and the forming of true community in a non-material, virtual environment, but the point is that the Anglican church is not sitting back and pretending that virtual worlds like Second Life don’t exist, or that their members aren’t already spending time in them. Instead, the church is taking an active role in establishing their presence there, considering the implications, and ministering to the inhabitants of this new online “parish.”
The second example I enjoyed reading about was the creation of a “kosher mobile phone” for the ultra-orthodox Jewish community. Mobile phones, especially those with texting and web browsing capabilities, were initially banned by rabbinical authorities, as they feared the devices would expose members of the community to “dubious, unmonitored secular content” (163). The mobile networks noticed the bans and responded by negotiating with the rabbinical authorities on the design of a phone that could be considered kosher (i.e., acceptable under religious law). The result was a device and corresponding service that was explicitly reshaped to align with the community’s religious values: texting, web browsing, and video/voice mail are all disabled on the handset; a special regional dialing code was created for these phones; calls to numbers outside that code are checked against a blocked list before connecting, and charged higher rates; and only emergency calls are allowed to be placed on the Sabbath. To ensure that members of the community know which phones are acceptable, the handsets are labeled prominently with the standard kosher symbol.
Academics studying this area will no doubt find this book essential, but non-academic readers may find the writing style to be a little too opaque at times. Media studies, like any academic field, has its own set of loaded terms and jargon, and Campbell makes use of them frequently. Her focus on method may also turn off casual readers, but those who make it past the first two chapters will be richly rewarded with a detailed look at how many Jews, Christians, and Muslims are actively engaging with new media.